Question 1

How do I know if Cyvexly is the right fit?

Accepted Answer

If you need a custom, strategy-led website rather than a template or DIY builder, we're likely a fit. Send a short inquiry and we'll tell you honestly if we're not the right match.

Question 2

What types of websites do you build?

Accepted Answer

Business and professional-services sites, redesigns, landing pages, e-commerce stores, and — case by case — custom web applications such as memberships or booking platforms.

Question 3

How do I start a project?

Accepted Answer

Send a short inquiry with your name, email, and what you're considering. We respond within two business days with a fit confirmation and any clarifying questions; the detailed Planner is optional.

Question 4

Are the published prices final?

Accepted Answer

The $199 Launch Offer is a defined, tightly scoped option for eligible new clients. Standard package prices are honest starting points for typical scope. Your written agreement confirms the actual pages, content, features, timeline, and price before work begins.

Question 5

Do you require a deposit?

Accepted Answer

The Launch Offer follows a signed agreement, then the full $199 is invoiced after final approval and paid before public launch. Signal projects are 50% to begin and 50% at final approval. Orbit and Nexus are 40% to begin, 30% at design approval, and 30% before launch. Commerce and Custom follow a milestone schedule set in the proposal.

Question 6

What payment methods do you accept?

Accepted Answer

Cyvexly plans to use Stripe-hosted invoices for United States clients. After the Owner verifies the account, invoices may offer ACH bank debit and cards; those methods are not active yet. No payment is requested before a signed agreement and invoice.

Question 7

Is anything billed separately from your fee?

Accepted Answer

Yes — domain registration, hosting, premium assets or licenses, payment-processing fees, third-party subscriptions, taxes, and specialized work like translation or photography unless included in your package.

Question 8

How long does a typical project take?

Accepted Answer

The Launch Offer typically takes 7–10 business days after final content is supplied. Standard timing is 2–3 weeks for Signal, 4–6 weeks for Orbit, 6–9 weeks for Nexus, and 8–14+ weeks for Commerce. Custom applications are scoped individually.

Question 9

What can delay a launch date?

Accepted Answer

Late content or approvals are the most common cause. We'll flag timing risk as soon as we see it rather than let it surprise you at the end.

Question 10

Can you accommodate a rush timeline?

Accepted Answer

Sometimes, for a 20–30% rush fee when our schedule allows it. Mention your target date in a short inquiry or the detailed Planner and we'll confirm honestly.

Question 11

What do you need from me to get started?

Accepted Answer

A rough goal and your contact details are enough for the first conversation. Before a proposal, we'll confirm pages, features, and available brand assets; the detailed Planner lets you share those early if you want.

Question 12

What if I don't have copy or photos yet?

Accepted Answer

That's normal. Copywriting and copy-editing are available as add-ons, and we can guide you on what photography or stock imagery will work best for your brand.

Question 13

Do I need existing branding?

Accepted Answer

No. If you don't have a logo or brand colors yet, a Brand Starter Kit add-on can establish them before design begins.

Question 14

How many revision rounds are included?

Accepted Answer

Two rounds for Signal and Orbit, three for Nexus. Commerce and custom-application revision rounds are defined in the proposal.

Question 15

What happens if I want changes outside the agreed scope?

Accepted Answer

We'll send a written price and timing change before any extra work proceeds — never a surprise invoice.

Question 16

Do you handle my domain and hosting?

Accepted Answer

We guide you through choosing and connecting them, and can manage them on your behalf. Those subscriptions are billed separately from our fee.

Question 17

Who owns the website after launch?

Accepted Answer

You do. Ownership and handoff terms are defined in your project agreement and transfer after final payment.

Question 18

Can I move my site to another developer later?

Accepted Answer

Yes. You own your content, design, and site after final payment, and we provide standard handoff materials.

Question 19

Can you connect my CRM, email tool, or booking system?

Accepted Answer

Yes, for approved third-party services. Common integrations are priced individually — see the Add-ons section on Pricing.

Question 20

Do you store customer payment details?

Accepted Answer

No. We use secure, provider-hosted payment pages or components, and never store raw card or bank details on your website.

Question 21

Do you follow accessibility standards?

Accepted Answer

Yes. We target WCAG 2.2 AA across the public experience — keyboard operability, sufficient contrast, visible focus, and meaningful error messages.

Question 22

Will my site show up in search results?

Accepted Answer

We make every site search-ready with clean structure, page titles, and descriptions. We can't guarantee rankings — no honest studio can.

Question 23

Can you set up analytics?

Accepted Answer

Yes, once you supply or authorize the account. We connect it as part of every package.

Question 24

What happens right after launch?

Accepted Answer

Every project includes 14 days of post-launch defect support, plus a documented handoff to you.

Question 25

Do you offer ongoing support after that?

Accepted Answer

Yes. Eligible Launch Offer sites can add technical-only Starter Management at $50/month. Full Care plans start at $99/month and add content or design capacity, with more capacity available on Care+ and Evolve.

Question 26

Is there a long-term contract for Care plans?

Accepted Answer

No. Care plans bill monthly in advance and can be paused or cancelled with notice as described in your agreement.

Question 27

Do you work with clients outside Indiana?

Accepted Answer

Yes — Cyvexly works remotely with businesses across the United States. In-person consultations are also available by appointment in the Indianapolis area.

Question 28

Can we meet in person in Indianapolis?

Accepted Answer

Yes. Indianapolis-area businesses can request an in-person consultation by appointment. Cyvexly does not operate a public walk-in storefront, so the meeting location is confirmed directly after the request is reviewed.

Question 29

How do you handle different time zones?

Accepted Answer

We confirm your time zone before scheduling check-ins or calls and plan the communication rhythm around it.

Question 30

What if I need to pause my project?

Accepted Answer

Pause, cancellation, refund, and kill-fee terms are defined in your project agreement before work begins, so there are no surprises either way.

Question 31

Can the scope change after the agreement is signed?

Accepted Answer

Yes — new requests outside scope are priced and scheduled in writing before any extra work proceeds.

Questions, answered plainly.

Fit & getting started

Pricing & payment

Project timing

What you need to provide

Revisions & approvals

Domain, hosting & ownership

Integrations & payment processing

Accessibility, search & analytics

Launch & care

Service area & time zones

Cancellations & scope changes

Still have a question?